pradaPrivacy Policy and Account Data Practices Guide
This page describes what we collect when you use prada and how we keep that data protected.
We describe the categories of personal data we process, why we process them, and the limited circumstances in which we share data with service partners such as payment processors and identity verifiers.
We outline the steps you may expect from registration through account verification, deposit and first session, and we note that our services are available only where local law permits and where access is lawful.
Our prada data details
We collect information to create and maintain your account, to process deposits and withdrawals, and to comply with verification checks. We collect only the data necessary for these purposes.
- We collect contact details such as email and phone number when you register.
- We collect identity documents and verification images when you complete KYC checks.
- We collect transaction records and payment references when you use payment methods such as DANAe-wallet, mobile banking, local payment, online payment, e-wallet or bank virtual accounts (mobile banking, local payment, online payment, e-wallet).
- We collect basic device and connection data (IP address, user agent) for fraud prevention and security logging.
- We collect limited gameplay metadata to record session status and to resolve disputes related to football markets (including Liga 1 and related competitions) and other categories.
We retain transaction and verification records to meet compliance requirements and to respond to account inquiries. We retain minimal account metadata for operational troubleshooting and fraud prevention.
Key takeaways
- We use data to operate accounts and process payments.
- We share data only with contracted processors and verification services.
- We keep data for operational, legal and compliance needs.
We may process data in servers that sit outside your city of residence; for example, we may operate infrastructure serving users from JakartaSurabaya or Bandung where permitted. We apply contractual and technical safeguards when data crosses borders.
Our prada policy on retention, sharing and rights
We share personal data only with third parties that provide specific services on our behalf, including payment gateways, virtual-account providers, identity verification vendors and selected hosting providers.
We share payment-related details with processors when you use methods such as DANA, e-wallet or mobile banking to complete a deposit or withdrawal. We provide only the fields required to settle transactions and to reconcile account balances.
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Register
We collect basic contact data and require verification steps to set up your account record.
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Verify
We request identity documents for KYC; we transmit copies securely to our verification providers under contract.
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Deposit
We accept local payment options and bank virtual accounts; we record payment references to match deposits to your account.
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First session
We keep session logs and transaction metadata to help with account support and to investigate disputes, including issues arising from events such as Liga 1 or Piala AFF coverage.
We retain data for the period required by local law and for a reasonable operational period thereafter. We remove or anonymise data when retention is no longer necessary for the original purpose.
We provide mechanisms to access and correct personal data when local law requires. We respond to verifiable requests concerning the account holder and we work with authorised representatives as permitted by applicable law.
We use cookies and similar technologies for session management, security, and analytics. We use persistent identifiers only where necessary for account continuity or fraud detection.
We operate support channels that handle account issues, verification questions and withdrawal inquiries. We log support requests to track case progress and to improve response quality.
We advise that you check local rules before creating an account and that our services are available only where local law permits, including timing around regional holidays such as Idul Fitri and Idul Adha.
Our contact route for privacy queries is the in-account support form or email via the support area; we aim to acknowledge privacy enquiries promptly and to follow the applicable data-protection procedures.
Our final note: we review this policy periodically and we update practices to reflect operational changes and legal requirements.
We maintain records of policy changes and the effective date; we recommend you consult this page when you need current details about how we handle personal data related to account, payments and session activity.